Switch your device, no matter the reason.
Switching your device should never be an hassle. With Drei DirektTausch, you can switch your device through our website or by calling us and getting your replacement device delivered on the next business day (available for all Austrian adresses and capitals within the European Union). We accept your old device in any condition to give you total flexibility and peace of mind.
How we help you switch
We are committed to helping you switch your old handset in the fastest, most convenient way possible.
Enter a few simple details to begin including your name and ID.
Select the same model and color for your replacement device or chose a different color. You may also try out a different model altogether, subject to availability.
State of Device
Provide some basic details on the current condition of your device.
Pick a residential or office address and a driver will come to you.
Pay the Switch fee with credit card or SofortÜberweisung. Have your ID and the handset you are switching ready.
Frequently asked questions
What is DirektTausch?
What devices can be covered?
How many times can I switch in 1 year?
What phones are available during a Switch?
Switch your current device for a phone refurbished to an 'as new' standard of same model & specifications.
Same model with different color
You liked your old Smartphone but you're ready for a new color? Replace your phone with a refurbished model to an 'as new' standard and select a different color.
Different brand or model
Feel like switching handset brand or style? Choose from our predefined models selection and receive a different brand or style of phone within the same generation and price range.
Now that I've chosen my new handset what exactly do I have to do to make a switch?
How do I pay the switch fee?
When can I expect my replacement device to arrive?
|Order confirmed||Delivery request made during workdays (Mon-Sat) between 8:00 to 17:00 excl. public and Bank holidays||Request made outside working days (Mon-Sat from 8:00 to 17:00)|
|Addresses within Austria & major cities in the EU||Delivery during next working day||Delivery within two working days|
|Other addresses||Delivery within two working days||Delivery within three working days|